Terms and Conditions

The Kent Recognition Club is to be managed at the absolute discretion of Innovative Quality Management herein after called the ‘provider’. 

Kent Recognition Club Units

When you join the club your annual membership includes five units.  You can use these units how you wish to ensure that you benefit from the range of support options that are available to you.  Units typically reflect the time your practitioner will spend with you or you may enjoy added value on activities like the workshops or IIP ‘mock assessment visits’.  If you want one to one personal support each unit will count as one hour of consultation time.

Telephone ‘hotline’ liaison with your practitioner

Up to your first ½ hour of telephone responses are included in your membership.  We want to support you in the most effective way.  It may be that you want to contact your practitioner by phone as well as, or instead of a personal visit.  We are happy to meet your needs.  In the unlikely event that there are additional telephone calls, these will be recorded in one tenth of hour units and will at the end of each year period be totalled up to the nearest full one hour.  Of course if you need more support from your adviser we are happy to respond to this upon request.

Practitioner Review Visits

The practitioner review visits will be arranged to respond to your needs at any time (office hours) during your annual membership.  We always want to provide exceptional value for money and take great care to ensure that the fees structure for the delivery of our work is fair and transparent.  The membership fees are based primarily on the time spent working on your behalf.  This includes attending on you, time spent travelling to and attending meetings and time spent on ‘desk top work’ at our offices.  Your annual membership (5 units) includes for up to 5 hours.  Any additional time incurred will be recharged at the rate of £101.35 per hour or by agreement with your practitioner.

Desk top review and pre assessment preparation (three units)

This is a chance for your Investors in People Champion or management team to be guided by your practitioner through a ‘desk top’ review discussion of your current position against the Investors in People Standard.  It will be a time to identify strengths and potential ‘gaps’ against the Standard.  The discussion usually takes about half a day.  More time can be allocated if required.

Investors in People ‘mock’ assessment visit and ‘key points’ action report (five units)

A smart and very practical mock Investors in People assessment with bite!  Your practitioner will interview a few of your people (far less than the three yearly assessment/review) over about a four hour period.   You will then receive a sharply focused bullet point report identify whether you meet the Standard and those areas that need to be developed if not.

Personal practitioner advisory visit (typically three units)

You may know where your organisation would benefit from development but not feel confident about how to improve things.  Practitioner visits are a cost effective, practical and supportive option.  Typically, this would be a morning or afternoon visit to support you on a one to one basis or perhaps along with your management team.  Your practitioner has a wealth of tailor made solutions to many of the recurring Investors in People issues and will often be able to provide templates and known, tried and tested solutions.

In-house manager development programme (from five units)

Few organisations have the same management team year on year let alone every three years when your Investors in People assessment/review is due.  Your practitioner will be happy to guide your managers through a detailed explanation of the Standard and their role in it.  It may be that areas for development have been (or are) identified and this is a sound approach to ensuring that your managers have the support and knowledge they need in place to take corrective action and exceed the Standard.

Workshops

There will be at least four ‘public’ workshops each year (a given twelve month period from October   to   November).  We will seek your guidance on the topics you wish to see covered and will respond to these wherever possible.  Each member organisation will be allowed to send one delegate on workshops if they wish.  Should an organisation wish to send more than one delegate we would wish to respond to this positively dealing with each request on an individual basis and subject to availability.  The costs for each further attendee will be £125.00 (excl VAT) per workshop.  An additional place on all four workshops (in one given year) can be purchased at £300.00 (excl VAT). 

Kent Recognition Club Membership

Admissions/denials to join the club are at the sole discretion of the provider. 

Discontinuation of the Club

Kent Recognition Club is a product offered by Innovative Quality Management.  In the unlikely event that membership subscriptions to the club prove insufficient to maintain its viability the provider shall have absolute discretion to discontinue any or all activity.  Under these circumstances refunds (if applicable) to members will be based on a proportionate division of their remaining available funds taking account of those activities that have been undertaken (units consumed) and including an administrative/management fee equivalent to 20% of the original annual subscription fees.

Unused Membership Units

Membership units which are not used during the ‘membership year period’ can not be carried forward to the next ‘membership year period’.

Refunds and Cancelled Membership

A member organisation can elect to discontinue their membership at any time by stating in writing there intention.  Under these circumstances refunds (if applicable) to members will be based on a proportionate division of their remaining available funds taking account of those activities that have been undertaken (units consumed) and including an administrative/management fee equivalent to 20% of the original annual subscription fees.  The maximum refund payable will never exceed 25% of the original annual subscription fees.